AI Customer Support Bot
How a fast-growing online retailer cut response times by 95% and freed their support team to focus on complex issues.
95%
Faster Response
65%
Workload Reduced
12 days
To Launch
Company
Fast-growing e-commerce retailer
Timeline
12 days from start to live
Goal
Cut response times and free up support team
The Challenge
200+ daily customer inquiries overwhelming 2 support staff
4-hour average response time hurting customer satisfaction
Repetitive questions consuming 70% of support time
Lost sales from unanswered after-hours inquiries
The Solution
Custom AI chatbot trained on product catalog & FAQs
Smart escalation routing complex issues to humans
24/7 availability across website and social channels
Automated order tracking and status updates
Results Delivered
4 hrs → 2 min
Response Time
65%
Support Workload Reduced
+23%
Customer Satisfaction
12 days
Implementation Time
Before
After
4 hour response time
2 minute response time
70% time on repetitive Qs
AI handles repetitive Qs
No after-hours support
24/7 instant availability
Ready to Transform Your Customer Support?
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